GreenChem dealer support

It is important to us that GreenChem dealers are well trained and are able to provide their own AdBlue customers with as much information as possible.  GreenChem offers their dealers support on the following topics:

  • AdBlue information and advice
  • Training about AdBlue
  • Training about AdBlue products and AdBlue systems
  • Availability of AdBlue point of sale (POS) materials
  • Availability of GreenChem merchandise


Dealer Log-In

GreenChem dealers have the option to use an online ordering system for all their AdBlue requirements. Please log in using the link below. 

If you require a log-in please enquire with your AdBlue sales specialist, or click on this link.

Frequently asked customer questions (FAQ)

The pump is kicking, but there is no AdBlue coming from the nozzle. What do I do?

  • Check the nozzle for blockage. Try cleaning the nozzle in a bucket of warm water (40°C). Rinse for at least one minute.

What do I do when the nozzle switch is  stuck ?

  • Try cleaning the nozzle switch with a sponge and warm water (40°C). If the switch remains stuck, please contact your local GreenChem office.

How can I check the amount of liters left in my tank?

  • When your AdBlue dispensing system is fitted with a GreenChem telemetry, you don’t need to check the level. GreenChem will automatically refill your tank before it is depleted.

What do I do when the red light on my overfill protector is still lighted after a refill?

  • Do nothing. The red light indicates that your tank is filled to the maximum storage level. The red light will go out after a few fillings.

May I turn of the power of the AdBlue dispensing system when it is not used ?

  • Please do keep electrical power on the system at all times, the GreenChem telemetry concept depends on the communication module which is built in your tank. This module cannot communicate with us when the power is down, and than we do not know when to refill your tank, so you might create the possibility you will run out of AdBLue.

If you would like to know more about telemetry, please contact our customer service

Did you not find your question answered ?

  • Contact our customer support department using the contact details on the bottom of this page, or leave your contact details and question using the contact form.

AdBlue index & Urea Index

The price of AdBlue depends on two other price indexes. The price index for urea and the consumer price index. Developments for these indexes are summarized below. Please click one of the links for more information.

Customer Downloads

In this section of the website we have grouped the most regularly requested downloads for our customers.

You can find the most regularly requested downloads for our customers.

  • Manuals
  • MSDS
    • AdBlue
    • Automotive Urea
    • Technical Urea
    • AUS40
  • Data and specification sheets
    • AdBlue
    • Automotive Urea
    • Technical Urea
    • AUS40